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Global Service Monitor Failing Configuration

February 1, 2015

Just a quick post about a failing GSM configuration.
I had two management servers on a customer site running Server 2012 R2. When configuring GSM as described here:

https://technet.microsoft.com/en-us/library/jj860373.aspx

I recieved an error while authenticating. “Message: Could not get a token for Subscription Service. Authentication failed for provided Subscription Id and Shared Access Key. AppFabric ACS Uri: ‘https://gsmeastus3.accesscontrol.windows.net/’.”

This is caused by incorrect or missing root certificates.
This issue can be solved by installing KB931125 on the management servers. The update can be found here:

http://www.microsoft.com/en-us/download/details.aspx?id=6149

This updates add quite some certificates in the Trusted Root Certification Authorities.

When you restart the HealtService and start the configuration again the issue should be fixed.

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From → Azure, System Center

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